FAQ

  • What is the delivery time?
    • Delivery usually takes 2-4 business days for neighboring countries and 4-10 business days for other EU countries.
  • Do you ship to the EU?
    • Yes, we ship to all countries within the European Union.
  • Will I receive a tracking number?
    • Yes, once your order has been shipped, you will receive a tracking link via email.
  • Can I return my shipment?
    • Yes. Returns are accepted within 14 days of delivery, in accordance with EU consumer legislation. Please refer to our return policy for more information.
  • Who pays the shipping costs for returns?
    • The shipping costs for returns are borne by the customer, unless the item is damaged or incorrect.
  • Is my payment secure?
    • Yes, all payments are processed through secure, encrypted payment systems.
  • What if my order arrives damaged or incorrect?
    • Please contact us within 48 hours of delivery and we will resolve the issue as soon as possible.