FAQ

  • What is the delivery time?
    • Delivery usually takes 3-12 business days, depending on your location.
  • Do you ship to the EU and the UK?
    • Yes, we ship to countries within the European Union and the United Kingdom.
  • Will I receive a tracking number?
    • Yes, once your order has been dispatched, you will receive a tracking link via email.
  • Can I return my shipment?
    • Yes. Returns are accepted within 14 days of delivery, in accordance with EU and UK consumer law. Please refer to our returns policy for more information.
  • Who pays for return shipping?
    • Return shipping costs are borne by the customer, unless the item is damaged or incorrect.
  • Is my payment secure?
    • Yes, all payments are processed through secure, encrypted payment systems.
  • What if my order arrives damaged or incorrect? 
    • Please contact us within 48 hours of delivery, and we will resolve the issue as soon as possible.